Frequently Asked Questions:
What is Bender's Bakery?
Bender's Bakery is a family-owned, women-led, minority business inspired by Bender, a red Doberman with a passion for food, and his mom, Dr. Liy, an integrative veterinarian who believes in the power of food as medicine. Our bakery combines this unique inspiration with a commitment to crafting high-quality, natural treats that support your pet’s health and happiness while being environmentally responsible.
Why should I feed my dog Bender's Bakery?
Bender's Bakery treats are the perfect choice for your dog, especially if they have allergies or a sensitive stomach. Our all-natural, limited-ingredient treats contain no added protein, making them gentle on your pet’s digestive system. Each treat is crafted with care to ensure your furry friend enjoys a wholesome, tasty snack that's easy on their tummy. Choose Bender’s Bakery for a treat that’s both delicious and kind to your pet’s health.
Do you offer any discounts?
Sign up to our newsletter and you'll receive 20% of your first order. On top of educational content, special offers and much more!
Do you donate?
Absolutely! Bender's Bakery proudly donates at least 1% of our annual profits to the 1% for the Planet organization, supporting their mission to protect the environment.
We also contribute an additional 1% of our profits each year to animal welfare associations. Plus, 50% of profits from our upcoming Bender's Bakery merchandise will go directly to these same charities, helping the pups in their care.
Throughout the year, we also make in-kind donations to shelters, registered charities, and more. For inquiries about our charitable initiatives, please don’t hesitate to contact us!
Are all ingredients Organic?
Our recipes include a blend of both organic and conventional ingredients. We’re always committed to sourcing the best ingredients that align with our values.
When will Bender's Bakery Treats expire?
Bender's Bakery treats have an 18-month shelf life from the day they leave the oven, with "best by" dates clearly printed on every package.
Our treats are guaranteed to stay fresh and maintain their full nutritional value until the printed "best by" date. However, since they’re naturally preserved, they may spoil or expire after that date.
To ensure your furry friend gets the freshest batch, we only send treats that are at least 6 months away from their "best by" date.*
*This policy may vary for discounted recipes, as noted in the product description.
Does Bender's Bakery offer free shipping?
We offer free ground shipping on all one-time orders over $45, even after discounts are applied.*
Sign up for our newsletter to get exclusive offers, sneak peeks at new products, adorable pet pics, and a discount code for your first order!
*Please note: Free shipping excludes Hawaii, Alaska, and U.S. territories. We provide ground shipping rates to these locations, including APO/FPO addresses.
For orders under $45, shipping rates are dynamically calculated based on your order’s weight and shipping address.
Does Bender's Bakery offer International Shipping?
Currently, Bender's Bakery is available only within the U.S., and we’re unable to ship internationally at this time. However, we look forward to the day when we can treat furry friends around the globe!
Can I return a product?
Although we’re unable to accept returns, our top priority is ensuring your furry friend’s happiness. If you have any concerns, please contact us at contact@bendersbakery.com and we’ll be happy to assist you!
Can I exchange my order?
While we’re unable to accept exchanges, our priority is making sure your furry friend is happy. If you have any concerns, please contact us at contact@bendersbakery.com, and we’ll do our best to assist you!
Can I cancel an order?
Due to the fast turnaround time for printing and processing, we cannot guarantee that we can edit or cancel your order after you’ve received your confirmation email. We’ll do our best to accommodate your request, but please be aware that it may often be too late to make changes.
When will my order ship?
We aim to process and ship your order within 1-2 business days. Once it’s on its way, you’ll receive a notification. Delivery typically takes 4-10 business days, depending on the shipping method you select. Please note that the estimated transit time is in addition to the processing time.
What's 1% for the Planet?
1% for the Planet is a global network uniting thousands of businesses and environmental organizations to support both people and the planet. As a proud member, we commit to donating at least 1% of our profits to environmental causes, helping to drive positive change for a healthier planet.
What's the 1% to Animal Rescue commitment?
At Bender's Bakery, we are dedicated to making a positive impact on the world. We commit to donating at least 1% of our profits to organizations that support animal causes, helping to improve the lives of pets in need.
What does it mean compostable packaging?
Compostable packaging is designed to break down naturally in the right environment, unlike traditional plastic. Made from organic materials, it decomposes within a reasonable timeframe and leaves no toxic chemicals or harmful particles behind. At Bender's Bakery, our commitment to environmental responsibility is unwavering, and we are proud to use compostable packaging to help reduce our impact on the planet.
How can my pup and I become an ambassador?
Thank you for your interest in becoming a Bender's Bakery Ambassador! We're thrilled you're excited to share our mission and treats with the world. As an ambassador, you'll get to earn cash rewards, enjoy exclusive perks, and represent our brand by creating content that showcases your love for our products.
To get started, we'd love to learn more about you and your pup! Please fill out our ambassador application, and we'll be in touch with the next steps. We can’t wait to welcome you to the #BendersBakeryPack!
What are the requirements?
To become a Bender's Bakery Ambassador, you should have a love for dogs, an active social media presence, and a passion for creating engaging content that showcases our products. Ambassadors will help spread the word about our treats by sharing exclusive discount codes and personalized referral links. We value genuine engagement, commitment to our brand values, and participation in monthly collaborations. For more information or to apply, contact us at contact@bendersbakery.com.
What does TCVM means?
Traditional Chinese Veterinary Medicine (TCVM) is a holistic approach to animal health that has been practiced for thousands of years. It focuses on restoring balance in the body through natural therapies. TCVM emphasizes the connection between body, mind, and environment, aiming to improve overall well-being and prevent illness by addressing the root causes of imbalance.
Why do we incorporate the TCVM concept into our treats?
At Bender's Bakery, our treats are inspired by the principles of Traditional Chinese Veterinary Medicine (TCVM). We carefully choose natural ingredients based on their traditional properties, reflecting the TCVM approach to promoting balance and wellness in a holistic, mindful way for your pets.
What is Qi and Spleen Qi?
Qi is often described as the body's vital energy or life force that flows through all living beings, supporting overall health and balance. Spleen Qi specifically refers to the energy related to the spleen’s function, which in TCM is responsible for digestion, nutrient absorption, and the production of energy from food. A strong Spleen Qi is believed to be essential for maintaining vitality and overall well-being.
What are Yin and Yin deficiency?
Yin represents the cooling, calming, and nourishing aspects of the body, essential for maintaining balance and stability. Yin deficiency occurs when there is an insufficiency of these cooling and restorative qualities, often leading to symptoms like dryness, heat, or restlessness. It reflects an imbalance where the body's natural cooling and soothing functions are not adequately supported.